We trust that in general your children are happy Cornagague Primary School. Obviously, however, over a period of time the odd problem may arise. Should you wish to make a complaint, the general procedure for dealing with complaints of any kind, can be summed up as follows:

1. The matter should be broached with the class teacher.
2. If a satisfactory conclusion is not achieved then an appointment should be made with the Headteacher through the school office.
3. If a satisfactory conclusion is still not reached then a formal complaint in writing can be made either to the Chairman of the Board of Governors, whose address can be obtained from the school office.

All parents are made aware from the school prospectus how to make appointments etc, to discuss their children. 

We are fortunate in that we have a healthy relationship with our parents. Teachers deliberately cultivate a positive attitude about their involvement and support. We believe it is invaluable if the best interests of the child are to be served.  We encourage them to be partners in their child's education. For our part we keep them continually informed and up to date about their child's progress, behaviour, success or failure. We make a point of trying not to always emphasise the negative but instead we try to value all efforts and criticise the work not the child.
 

Cornagague Primary school has the following procedures in place to deal with Complaints :

Informal :

Discussions with the Headteacher (complaint against Governors) or appropriate officers (complaint against LEA) :

Formal

a) Complaints should be in writing either to the clerk of the Governors or the Chief Education Officer (LEA).
b) The complaint will be investigated by the appropriate people and a panel set up to consider the complaint at which the complainant may make an oral presentation to supplement the written complaint.
c) Notification of the outcome will be given in writing.
d) Only after exhausting the LEA's arrangements for handling complaints may a complainant be able to complain to the Secretary of  State.

If complainants are in any doubt about where to direct their complaint they should write to the Chief Education Officer, who will then make the necessary arrangements or advise the complainant about what steps to take.

- Complaints about the actions of individual teachers should, in the first instance, be taken up with the Headteacher.

- Complaints about the actions of the Headteacher should be taken up with the Chairman of Governors.